“I just took my dog to get groomed and as I was walking out, this lady comes up to me and said she’s been waiting for an hour to see who’s dog this was. She told me how mean the dog groomer was to my dog,” said Brooke Vowers.

When a college student from Katy, Texas, dropped her dog off at PetSmart for a routine trim and shampoo, she expected everything to be “smooth sailing.”

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“I’ve used that dog grooming salon for a couple of years now,” said Vowers. “But I had never seen that particular groomer before. I was in a hurry that morning and didn’t take the time to really introduce myself and speak with the groomer. I really regret not doing that now.”

Brooke went on her way and ran some errands. As a busy college student, she doesn’t have much free time, so she tries to do all her “running around” on the same day.

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“I have two jobs and I go to school full-time, so that doesn’t leave a whole bunch of spare hours lying around,” she said.

After picking up a few things at the grocery store and paying her water bill, Brooke returned to PetSmart to pick up her one-year-old Shih Tzu, Luna.

“When I walked in the store, I just had a strange feeling, like something bad was going to happen,” Brooke remembered.

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And something bad had happened, but it was going to get a whole lot worse…